--- title: "Terms & Conditions | BHL Underfloor Heating Ltd" description: "Terms and conditions of service for BHL Underfloor Heating Ltd, quotations, payment, warranties, and dispute resolution." lang: en json-ld: | [ { "@context": "https://schema.org", "@type": "LocalBusiness", "name": "BHL Underfloor Heating Ltd", "telephone": "+441615311141", "email": "hello@bhl.direct", "address": { "@type": "PostalAddress", "streetAddress": "Stanley Green Trading Estate, Unit G035, Duke Ave, Cheadle Hulme", "addressLocality": "Cheadle", "postalCode": "SK8 6RX", "addressCountry": "GB" }, "areaServed": [ "Wilmslow", "Alderley Edge", "Bramhall", "Cheadle", "Cheadle Hulme", "Prestbury", "Macclesfield", "Sale", "South Manchester" ], "openingHours": [ "Mo-Fr 08:00-17:00" ], "openingHoursSpecification": [ { "@type": "OpeningHoursSpecification", "dayOfWeek": [ "Monday", "Tuesday", "Wednesday", "Thursday", "Friday" ], "opens": "08:00", "closes": "17:00" }, { "@type": "OpeningHoursSpecification", "dayOfWeek": [ "Saturday", "Sunday" ], "opens": "00:00", "closes": "00:00" } ], "priceRange": "£££" }, { "@context": "https://schema.org", "@type": "Organization", "name": "BHL Underfloor Heating Ltd", "legalName": "BHL Underfloor Heating Ltd", "url": "https://bhl.direct", "telephone": "+441615311141", "email": "hello@bhl.direct", "foundingDate": "2020", "taxID": "12999659", "contactPoint": [ { "@type": "ContactPoint", "telephone": "+441615311141", "contactType": "customer service", "areaServed": "GB", "availableLanguage": "English" } ], "address": { "@type": "PostalAddress", "streetAddress": "Stanley Green Trading Estate, Unit G035, Duke Ave, Cheadle Hulme", "addressLocality": "Cheadle", "postalCode": "SK8 6RX", "addressCountry": "GB" } }, { "@context": "https://schema.org", "@type": "WebSite", "name": "BHL Underfloor Heating Ltd", "url": "https://bhl.direct", "inLanguage": "en-GB", "publisher": { "@type": "Organization", "name": "BHL Underfloor Heating Ltd" } }, { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://bhl.direct/" }, { "@type": "ListItem", "position": 2, "name": "Terms & Conditions", "item": "https://bhl.direct/terms-conditions" } ] } ] --- [0161 531 1141 ](tel:+441615311141) [hello@bhl.direct](mailto:hello@bhl.direct) Mon-Fri 8:00 AM - 5:00 PM [![BHL Underfloor Heating Ltd](/assets/bhl-logo-Dw8GIkgL.png)](/) [About](/about) [Services](/services) [Retrofit Floor Milling](/services/retrofit-floor-milling)[Retrofit Domestic Installations](/services/retrofit-domestic)[New Build Underfloor Heating](/services/new-builds)[Air Source Heat Pumps](/services/air-source-heat-pumps)[Servicing & Maintenance](/services/servicing-maintenance)[Fault Diagnosis & Repair](/services/fault-diagnosis-repair)[Smart Thermostat & Zonal Control](/services/smart-thermostats)[Commercial Installations](/services/commercial)[Consultancy & System Design](/services/consultancy-design)[All services →](/services) [Areas](/areas) [Wilmslow](/areas/wilmslow)[Alderley Edge](/areas/alderley-edge)[Bramhall](/areas/bramhall)[Cheadle](/areas/cheadle)[Cheadle Hulme](/areas/cheadle-hulme)[Prestbury](/areas/prestbury)[Macclesfield](/areas/macclesfield)[Sale, Manchester](/areas/sale-manchester)[South Manchester](/areas/south-manchester)[All areas →](/areas) [Our Work](/our-work)[Reviews](/reviews)[Contact](/contact) [0161 531 1141](tel:+441615311141)[Request Estimate](/contact) [Home](/)/ Terms & Conditions Legal # Terms & Conditions Last updated: 27 May 2026 ## 1\. Definitions "We", "us", "our" refers to BHL Underfloor Heating Ltd (Companies House 12999659), registered at Stanley Green Trading Estate, Unit G035, Duke Ave, Cheadle Hulme, Cheadle, SK8 6RX. "You" refers to the customer instructing us to carry out work. ## 2\. Quotations All written quotations are valid for 30 days from the date of issue. Quoted prices are fixed and inclusive of materials, labour, commissioning, and applicable VAT unless explicitly stated otherwise. Any variation requested after acceptance will be quoted separately in writing before being carried out. ## 3\. Payment terms Payment is due in full within 14 days of satisfactory commissioning on domestic installations. For commercial projects, staged payment terms may apply and will be set out in the project quotation. ## 4\. Access & site conditions You agree to provide safe, reasonable access to the property on the agreed installation dates, together with adequate power and water supplies. Where pre-existing site conditions (asbestos, structural defects, undisclosed services) prevent safe work, we may pause the project and quote separately for remediation. ## 5\. Workmanship warranty All installation workmanship is covered for 2 years from the date of commissioning. Manufacturer warranties on pipework (typically 25 years), manifolds (10 years), and heat pump units (7 years) are transferred to you in your name on completion. ## 6\. MCS certification Where the project involves a heat pump installation, MCS certificates and any applicable Boiler Upgrade Scheme paperwork will be submitted within 10 working days of commissioning. The MCS certificate is required to claim the BUS grant. ## 7\. Cancellation You have the right to cancel a domestic installation contract within 14 days of acceptance without giving any reason, in line with the Consumer Contracts Regulations 2013. Once work has started with your express consent, cancellation may incur a reasonable charge for materials supplied and labour performed. ## 8\. Liability Our liability for any single claim is limited to the contract value, except in cases of death, personal injury, or fraudulent misrepresentation where no limit applies. ## 9\. Complaints If you are not satisfied with any aspect of our work, please contact us directly at hello@bhl.direct or 0161 531 1141. Unresolved complaints relating to MCS-certified work may be referred to the Renewable Energy Consumer Code (RECC), of which we are a member. ## 10\. Governing law These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. ![BHL Underfloor Heating Ltd](/assets/bhl-logo-Dw8GIkgL.png) Cheshire's retrofit underfloor heating and air source heat pump specialists. Family-run since 2020, MCS-accredited and trusted by homeowners across the North West. [0161 531 1141 ](tel:+441615311141) [hello@bhl.direct](mailto:hello@bhl.direct) Stanley Green Trading Estate, Unit G035 Duke Ave, Cheadle Hulme Cheadle SK8 6RX [](https://www.facebook.com/share/1Zs2MgVjSr/?mibextid=wwXIfr)[](https://www.instagram.com/bhl.underfloor?igsh=M3ZldTNwOWUybG03&utm_source=qr) ## Services - [Retrofit Floor Milling](/services/retrofit-floor-milling "Retrofit Floor Milling in Cheshire, BHL Underfloor Heating") - [Retrofit Domestic Installations](/services/retrofit-domestic "Retrofit Domestic Installations in Cheshire, BHL Underfloor Heating") - [New Build Underfloor Heating](/services/new-builds "New Build Underfloor Heating in Cheshire, BHL Underfloor Heating") - [Air Source Heat Pumps](/services/air-source-heat-pumps "Air Source Heat Pumps in Cheshire, BHL Underfloor Heating") - [Servicing & Maintenance](/services/servicing-maintenance "Servicing & Maintenance in Cheshire, BHL Underfloor Heating") - [Fault Diagnosis & Repair](/services/fault-diagnosis-repair "Fault Diagnosis & Repair in Cheshire, BHL Underfloor Heating") - [Smart Thermostat & Zonal Control](/services/smart-thermostats "Smart Thermostat & Zonal Control in Cheshire, BHL Underfloor Heating") - [Commercial Installations](/services/commercial "Commercial Installations in Cheshire, BHL Underfloor Heating") - [Consultancy & System Design](/services/consultancy-design "Consultancy & System Design in Cheshire, BHL Underfloor Heating") ## Areas Served - [Wilmslow](/areas/wilmslow "Underfloor heating Wilmslow, MCS-accredited installer") - [Alderley Edge](/areas/alderley-edge "Underfloor heating Alderley Edge, MCS-accredited installer") - [Bramhall](/areas/bramhall "Underfloor heating Bramhall, MCS-accredited installer") - [Cheadle](/areas/cheadle "Underfloor heating Cheadle, MCS-accredited installer") - [Cheadle Hulme](/areas/cheadle-hulme "Underfloor heating Cheadle Hulme, MCS-accredited installer") - [Prestbury](/areas/prestbury "Underfloor heating Prestbury, MCS-accredited installer") - [Macclesfield](/areas/macclesfield "Underfloor heating Macclesfield, MCS-accredited installer") - [Sale, Manchester](/areas/sale-manchester "Underfloor heating Sale, Manchester, MCS-accredited installer") - [South Manchester](/areas/south-manchester "Underfloor heating South Manchester, MCS-accredited installer") ## Company - [About](/about) - [Our Work](/our-work) - [Reviews](/reviews) - [Contact](/contact) ## Opening Hours - Mon 8am – 5pm - Tue 8am – 5pm - Wed 8am – 5pm - Thu 8am – 5pm - Fri 8am – 5pm - Sat Closed - Sun Closed MCS Accredited NAPIT Registered RECC Member Gas Safe Register © 2026 BHL Underfloor Heating Ltd. Company No. 12999659. Built for Cheshire homes that deserve better heat. [Call Now](tel:+441615311141)[Request Estimate](/contact)